Via Jamaica Observer

The Sagicor Group says it has used the COVID-19 crisis to ramp up its innovations in the insurance and banking sectors, and continues to participate in stimulating the economy, while protecting its staff and clients.

President and Chief Executive Officer (CEO) Christopher Zacca says the company moved swiftly to implement all the health and social safety measures, putting in place an internal task force, to mount those safeguards.

“I am very proud of what we have done. We ramped up all of our electronic means of dealing with clients — we had those in place but we improved them and rolled them out in a bigger way,” Zacca said during a virtual Jamaica Observer Press Club last week, ahead of Monday's start of the company's observance of its 50th anniversary.

“We have pivoted and we are using the phrase 'Living with COVID and flourishing with COVID'. We are developing the protocols for a mix of work-from-home and return-to-work as the economy opens up. We are pushing additional innovations in technology that will further serve our clients,” he said.

Zacca noted that the group had also forged a partnership with the University of Technology, Jamaica which sees 17 teams undergoing an innovation challenge, in tandem with an internal innovation initiative in which team members create ideas and design innovative strategies to deal with the new normal of COVID-19.

“Overall, we are doing very well, actually, considering the circumstances,” he remarked, pointing out that the pandemic has accelerated digitisation and innovation, to accomplish in a matter of months what was projected over the next year or two.

Sagicor Group Chairman Peter Melhado agrees that crisis has yet again proven to be a driving factor behind innovation.

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