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overview

Say Hello to Telemedicine

Sagicor has announced that it will be honouring claims related to telemedicine - the practice of remote consultations by medical practitioners who utilise clinical solutions supported by technology. This has seen the launch of a phased programme, which makes healthcare more convenient and accessible for clients during this challenging time. Initially the programme will involve a specific pool of health and medical providers. Others, who have the technological capability to deliver a virtual, yet personable doctor-patient experience, are also invited to come on board.

Clients of Sagicor will be allowed to engage with their medical practitioners and specialists and submit claims for services relative to general practitioner consultations, specialist consultations, one-on-one psychiatrist/psychologist consultations, physiotherapy and speech therapy.

Providers

Sagicor is happy to provide contact information for health care providers in your area who offer telemedicine services.

Name
Specialty
Contact Information
Name Dr. Phyllis Burnett
Specialty Physiotherapy
Contact Information (246) 421-8994
Name Sandy Crest Medical
Specialty Emergency Care/Hospital
Contact Information (246) 419-4911
Name Back into Motion
Specialty Physiotherapy
Contact Information (246) 262-2436
Name Dr. Michelle Lashley
Specialty Paediatrician
Contact Information (246) 427-3540
Name Dr. Brian Charles
Specialty General Practitioner
Contact Information (246) 419-4911
Name Dr. Adrian Lorde
Specialty General Practitioner
Contact Information (246) 436-9360
Name Dr. Jackie King
Specialty Physiotherapy
Contact Information (246) 429-8269
Name Shareka Bentham
Specialty Speech Therapist
Contact Information (246) 235-4361
Name Dr. Karen Bynoe
Specialty General Practitioner
Contact Information (246) 435-3621
Name Dr. Tania Whitby-Best
Specialty General Practitioner
Contact Information (246) 417-4867
Name Dr. Tonya Holder
Specialty Psychiatrist
Contact Information (246) 417-4170
Name Dr. Delores Lewis
Specialty General Practitioner
Contact Information (246) 233-2757
Name Dr. Kathy-Ann Manning
Specialty General Practitioner
Contact Information (246) 421-9000
Name Dr. Jamiee Wilkinson
Specialty General Practitioner
Contact Information (246) 417-4170
Name Dr. Trina Ifill
Specialty General Practitioner
Contact Information (246) 421-7977
Name Nina Lashley
Specialty Speech Therapist
Contact Information (246) 232-0301/(246) 256-0301
Name Louise Frazer
Specialty Speech Therapist
Contact Information (246) 572-4644/ (246) 256-6081
Name Agape Medical
Specialty General Practitioner
Contact Information (246) 228-3670/(246) 426-3267
Name Dr. Fatima Nana
Specialty General Practitioner
Contact Information (246) 241-6203
Name Dr. Nya Maughan
Specialty Psychiatrist
Contact Information (246) 435-3621
Name PhysioCare Inc
Specialty Physiotherapy
Contact Information (246) 424-1012
Name Lifestyle Medical Services Inc.
Specialty Internal Medicine
Contact Information (246) 845-0212 / (246) 271-6320
Name GOMEDIC
Specialty General Practitioner
Contact Information (246) 238-3741
Name Dr. Dawn Maddalone
Specialty Chiropractor
Contact Information (246) 251-4287
Name Infinite Physical Therapy Services
Specialty Physiotherapy
Contact Information (246) 237-7059
Name Andrea Quintyne
Specialty Physiotherapy
Contact Information (246) 420-3324
Name Jade Physical Therapy
Specialty Physiotherapy
Contact Information 246) 435-3252
Name Gabrielle de Villers
Specialty Occupational Therapy - Paediatrics
Contact Information (246) 284-3897
Name Jessica Dash
Specialty Occupational Therapy - Paediatrics
Contact Information (246) 821-4747
Name Melanie Büge
Specialty Occupational Therapy (Physical Dysfunction)
Contact Information (246) 838-9410
Name Hilary Bethell
Specialty Occupational Therapy (Physical Dysfunction)
Contact Information (246) 429-8266
Name Nadia Johnson
Specialty Occupational Therapy (Physical Dysfunction)
Contact Information (246) 836-1876
Name Total Therapy Inc
Specialty Physiotherapy
Contact Information (246) 435-0172
Name First Choice Healthcare
Specialty Physiotherapy
Contact Information (246) 421-7977
Name Dr. Wayne Clarke / WSC Medical
Specialty Internal Medicine
Contact Information (246) 435-7349 / (246) 231- 0788
Name Dr. Chantelle Browne-Farmer
Specialty Paediatrician
Contact Information (246) 271-0770
Name Dr. Natalie Moore
Specialty General Practitioner
Contact Information (246) 250-9509
Name Dr. Cheryl Coppin
Specialty Physiotherapy
Contact Information (246) 431-8651
Name Dr. Brian Marshall
Specialty General Practitioner
Contact Information (246) 622-2036
Name Dr. Emma Dash
Specialty General Practitioner
Contact Information (246) 266-9734
Name Dr. Shari Goring
Specialty General Practitioner
Contact Information (246) 284-8232
Name Dr. Carol Gill
Specialty General Practitioner
Contact Information (246) 430-1001
Name Dr. Shannon Carrington
Specialty General Practitioner
Contact Information (246)245-7950
Name Dr. Nesha Gibbons
Specialty General Practitioner
Contact Information (246) 271-0770

faqs

A consultation with a Provider where you communicate using video conference or telephone, instead of having a physical face-to-face visit with a provider.

You will have to contact your doctor to verify the following:

  1. He is offering telemedicine service.
  2. He/she has been onboarded with Sagicor to offer telemedicine service, for claims to be reimbursed.

All costs will be decided by the Provider.

No change to current premiums.

A telemedicine consultation will be treated similar to an office visit. The only difference is that the consultation is accessed remotely, using video conferencing or telephone. Therefore, the same existing policy guidelines that govern the contract with the insured will apply.

This means that the deductible, percentage reimbursement and cap will remain the same. For example, an insured with a ceiling of $1,000 coverage after deductibles can utilise that $1,000. for:

  1. Office visits only
  2. Telemedicine consultations only or
  3. Combination of office visit and telemedicine consultations

The option utilized is still capped by a total reimbursement of $1,000.

This will have to be discussed with the attending physician and agreement made between both parties for the consultation to take place.

The CariCare card requires a swipe at a physical machine at the provider. As this is not an office visit, you will be unable to use the CariCare card.

Payments must be made in full to the provider before services are received. The provider will determine the payment option (e.g. credit card or bank transfer).

The Physician fills in the electronic claims form indicating ‘Telemedicine’ under the heading ‘Place of Service - Off./Home/Hosp.’

The provider emails the claim form with validation statement and e-receipt to the insured, who completes the ‘member’ section and submits all the supporting documents electronically to Sagicor.

After payment has been processed, the money will be wired directly to the insured’s bank account and an e-mail notification sent to the insured stating this. "Please note: You must sign up for Direct Credit, in order for us to make payment directly to your bank account. Cheques will not be issued."

Complete and submit our Direct Credit Authorisation Form for Individual Health Insurance Claim Settlement. This is available online at https://my.sagicor.com/groupweb/viewpdf.asp?filename=182  Direct Credit is a free service and will ensure faster payment of your claim reimbursements directly to your bank account.

You will be notified via e-mail, when the money has been sent to your bank account.

Thank you for your interest.

  1. Providers who have a pre-existing relationship with Sagicor (have already been onboarded) will need to be onboarded specifically for Telemedicine services.
  2. New Providers without a previous relationship with Sagicor will need to be onboarded as a Provider and also specifically for Telemedicine services.

You may e-mail the following persons to be onboarded:

Whilst our Guidelines to Providers offer advice on this, this is solely up to the providers and should be decided based on regulations and best practice for the industry. 

Yes, a few providers were selected for the initial launch but interested Providers with the capability of offering telemedicine services, will be considered for addition to the pool, after being onboarded.

Claims from providers not currently on the listing will only be reimbursed if the provider applies for and gets approval by Sagicor after being onboarded. This applies to both Providers who are part of our list of approved Providers, as well as doctors not on the existing list.

how it works

  1. Patient calls their Physician to schedule a consultation.

  2. Physician confirms telemedicine consultation is appropriate for patient’s issue, schedules a consultation and provides payment instructions.

  3. Patient pays Physician on-line and receives an e-receipt (which would include the words ‘Telemedicine services)’ from the Physician for the amount paid.

  4. Physician and patient have a telephone or videoconference consultation.

  5. Physician fills-in the claim form identifying it as a ‘Telemedicine claim’ and forwards it to the patient.

  6. Patient fills-in their information and encloses proof of payment and sends claim to Sagicor.

  7. The same email received from the Physician with the filled-in claim form must be used as evidence of agreement for Telemedicine consultation and forwarded to us along with the following for the claim to be processed:
    • Completed claim form (filled in with the Physician’s information and the patient’s information)
    • e-receipt as proof of payment
    • Any additional supporting documents
    • Banking information (Bank name, bank address, bank account no.)
    • Scanned copy or picture of your Caricare card and one form of national ID (country ID, driver’s permit, or passport).

  8. The e-claim ‘package’ is sent to the country specific dedicated claims inbox:

  9. Sagicor processes the claim and sends the reimbursement via direct credit to the insured’s bank account. An e-mail is sent to the insured’s email address notifying them that the money has been sent to their bank account.

contact

For more information, email us at [email protected] or call 1 800 744 7707.