OUR ETHOS

Sagicor values your feedback and considers all issues, whether they be complaints or compliments, to be essential in evaluating and improving our service and product offerings to you. Our friendly team is available to actively listen, thoroughly investigate, and quickly work to keep a smile on your face.

OUR PROCESS

HOW TO VOICE YOUR CONCERN OR COMPLAINT

A complaint may be reported to Sagicor via any of the following means:

Online

Relay your feedback by completing the online form on this page.

Telephone

Call us at 246-467-7707 and a Customer Service Representative will be available to assist Mondays to Fridays from 8:00am to 8:00pm.

Email

Email us at [email protected]. A Customer Experience Representative will capture your feedback, respond, and commence the handling process.

Live Chat Or WhatsApp

Click here to share your feedback via our live chat feature. Share your feedback via WhatsApp at 246-467-7243.

Mail

Sagicor Life Inc
Sagicor Financial Centre
Lower Collymore Rock
St. Michael
Barbados

Face-to-Face

Relay your feedback to a Customer Service Representative or scan the Service Quality QR code located at any of our offices.

Regulator Contact

If you are not satisfied with Sagicor’s resolution, you may contact the below regulatory institution:

Financial Services Commission
E-mail [email protected]
Mail
Chief Executive Officer
Financial Services Commission
Bay Corporate Building
Bay Street
St. Michael
Telephone 1-(246)-421-2142
Fax 1-(246)-421-2146

Complete the form below to get in touch with our Customer Experience team. To find out what we do with your personal data please click here to read our privacy notice.