Sagicor pioneers Virtual Room
Port of Spain, Trinidad—In a bid to ensure that customers can continue to conduct business safely with the company, Sagicor has launched Virtual Rooms at its Port of Spain, Chaguanas and San Fernando locations, the first of its kind in Trinidad and Tobago.
As organisations internationally and in Trinidad and Tobago continue to grapple with the easy transmissibility of the coronavirus that causes COVID-19, many have devised innovative ways to make transacting business digitally easier for clients, and Sagicor is no different.
Danielle Hart, Customer Service/Policy Administration Manager for Sagicor, said, “If you’re having difficulty sending your documents online, or find the process of conducting business digitally overwhelming, we are here to help. Clients can visit our Customer Service departments in Port of Spain, Chaguanas and San Fernando, to connect virtually with one of our Customer Service Representatives(CSR), who will walk them through the process of transacting their business using our online platforms, thereby making it easy for them to do it on their own in the future.
“The rooms, which are continuously sanitised to meet the requirements laid out by the Ministry of Health and the World Health Organisation (WHO),are equipped with a printer, computer and webcam and is also set up to conduct Linx transactions, so clients can liaise directly with a CSR without the risk of extended face to face contact.”
Sagicor employee Dominique Eligon was the first CSR to take on this new virtual experience. He said, “Being Customer Service’s first Virtual CSR, I’ll admit I was a bit nervous when the first customer decided that they would like to try our virtual experience. Much to my delight, the customers I’ve interacted with have given positive feedback and would use the service again.”
Robert Trestrail, President and CEO, Sagicor Life Inc, said, “Our Virtual Room is an innovative step in the right direction given the current environment created by the COVID-19 pandemic. We’ve recognised that adapting to meet our customers wherever they are is a critical part of how we do business in these times. Of course, clients can continue to utilise the Sagicor Go app, which they can download from the Apple and Google stores, access our client portal at Sagicor.com, visit the over 50 SurePay locations, or make use of the various online banking facilities to transact business with Sagicor.”
Currently clients can pay premiums, apply for surrenders, and other life insurance transactions using the Virtual Rooms, however, the company will soon be looking to add Sagicor General, Investments, Employee Benefits services to the list of available transactions.
Customer Service Representative Kella Awai demonstrates how
the Sagicor Virtual Room operates, at Sagicor’s Head Office in Port of Spain