Sagicor Service Quality Policy
Watch the video below to learn more about our new service quality policy.
OUR ETHOS
Sagicor values your feedback and considers all issues, whether they be complaints or compliments, to be essential in evaluating and improving our service and product offerings to you. Our friendly team is available to actively listen, thoroughly investigate, and quickly work to keep a smile on your face.
OUR PROCESS
HOW TO VOICE YOUR CONCERN OR COMPLAINT
A complaint may be reported to Sagicor via any of the following means:
Online
Relay your feedback by completing the online form on this page.
Telephone
Call us at 1-(868)-628-1636/7/8 or 1-(868)-628-6522 and a Customer Service Representative will be available to assist Mondays to Fridays from 8:00am to 4:30pm.
Email us at [email protected]. A Customer Experience Representative will capture your feedback, respond, and commence the handling process.
Live Chat Or WhatsApp
Click here to share your feedback via our live chat feature. Share your feedback via WhatsApp at 246-467-7243.
Sagicor Financial Centre
16 Queen’s Park West
Port of Spain
Trinidad
Relay your feedback to a Customer Service Representative or scan the Service Quality QR code located at any of our offices.
Regulator Contact
If you are not satisfied with Sagicor’s resolution, you may contact the below regulatory institution:
Financial Services Commission
E-mail [email protected]
Mail
Office of the Financial Services Ombudsman
First Floor Central Bank Building
Eric Williams Plaza
Independence Square
Trinidad and Tobago
OR
Second Floor
Caribana Building
Barcolet Street
Scarborough
Trinidad and Tobago
Telephone 1 (868) 625-4835 Ext. 2685/2681/2675/2657
Fax (868) 627-1087
Complete the form below to get in touch with our Customer Experience team.
