report a claim

Steps to take to make your Property Insurance Claim

If a covered loss does occur, here are some steps you can take:

• Immediately notify us that you have discovered the loss.
• Report the incident to the police and, if necessary, fire service.
• If a crime has been committed (such as burglary or theft), do not tamper with any potential evidence until after the police have had a chance to assess the scene.
• Protect your property from further damage. Keep all invoices and receipts of items used to secure the premises.
• Prepare a detailed list of all personal items damaged or lost.
• Locate and secure your insurance policy and any other personal documents.
• Complete a claim form and give a statement explaining how the loss occurred.
• Kindly obtain a copy of your statement given to the police, for our records.
• Submit your claims information by calling us at 230-8644 or 230-5445 or email us at [email protected]

Watch the video below to learn more about reporting property claims

Claims Forms

Click below to:

• Download the Property Insurance Claim Form.
• Download the Catastrophe Claim Form