Frequently Asked Questions

Yes, you may complete an Authorization for Direct Deposit Form.

Proof of ownership of the account the funds are being deposited in to, upon receipt of the completed form, your request will be processed in 7-10 business days.

Examples: Voided Check, Bank Statement or Letter from the Bank (on their letterhead) showing account ownership

Yes, you may complete an Authorization to Add or Change Electronic Funds Transfer (EFT)

Upon receipt of the completed form, your request will be processed in 7-10 business days.

Yes, you may pay the premium amount 20 calendar days prior to the due date.

Yes, you have 60 calendar days after your due date to make your premium payment. Your payment must arrive by the 60th day to prevent lapsing your valuable policy.

You may submit your request using one of three methods:

  • Email to [email protected]
  • Fax to (480) 425-5139
  • Mail to Client Services, PO BOX 52121, Phoenix, AZ 85072-2121

Once the request has been received in our home office, the request will be reviewed and processed within 7-10 business days.

You may fully complete a Beneficiary Change Form.

Upon receipt of the completed form, your request will be processed in 7-10 business days. After your request has been approved and processed we will send you an endorsement page to add to your policy contract.

The proper form to be used to make this request is called Policy/Annuity Service and Change Request.

Please complete the Loan section of the form. Upon receipt of the completed form, your request will be processed in 7-10 business days.

  • Online Bill Pay: clients who have registered can make payments online by e-check or Credit/Debit card with a VISA, MASTERCARD or DISCOVER logo. Note: Credit/Debit card payments cannot exceed $2,500.00.
  • Electronic Funds Transfer (EFT) :Upon receipt of the completed form, your request will be processed in 7-10 business days.
  • Credit Cards by Telephone: call Client Services toll-free at (888) 724-4267 ext. 4610 and we will be happy to assist you.
  • Personal Checks made payable to Sagicor Life Insurance - you may submit a personal check to Attention: Premium Accounting, PO BOX 29053, Phoenix, AZ 85038-9053. Please include your policy number on your check.
  • Cashier's Checks made payable to Sagicor Life Insurance - you may submit a cashier's check to Attention: Premium Accounting, PO BOX 29053, Phoenix, AZ 85038-9053

Your annual statement will be generated and mailed shortly after your policy anniversary date each year. Typically, one business day after your anniversary date.

You can also access your most recent Annual Statement on the Client Portal. If you haven't registered for the Client Portal yet, you may do so at any time:

Client Portal ▶

Love Notes is life insurance in your own words, so your policy includes a personal touch. Our Love Notes packet will give you an opportunity to write a handwritten letter to your Primary Beneficiary(s) that Sagicor will keep for safekeeping, so when the time comes, your beneficiary won’t just receive your policies benefit, but a personal letter from you.

You can request a Love Notes packet from your Client Portal, click the My Insurance tab and select Love Notes from the I Would Like To drop-down list on the right side of your screen. If you are not registered and do not wish to register, you can simply call (866) 973-3959 and one of our representatives will be very happy to take your request. You also may send an email request to our Client Services Department at [email protected]. Please be sure to indicate how many Primary Beneficiaries you have on your policy and we will send you a Love Notes packet with everything you need