Watch the video below to learn more about our new service quality policy.

OUR ETHOS

Sagicor values your feedback and considers all issues, whether they be complaints or compliments, to be essential in evaluating and improving our service and product offerings to you. Our friendly team is available to actively listen, thoroughly investigate, and quickly work to keep a smile on your face.

OUR PROCESS

HOW TO VOICE YOUR CONCERN OR COMPLAINT

A complaint may be reported to Sagicor via any of the following means:

Online

Relay your feedback by completing the online form on this page.

Telephone

Call us at 011-(501)-223-3147 and a Customer Service Representative will be available to assist Mondays to Fridays from 8:00am to 4:30pm.

Email

Email us at [email protected]. A Customer Experience Representative will capture your feedback, respond, and commence the handling process.

Live Chat

Click here to share your feedback via our live chat feature.

Mail

Sagicor Life Inc
Coney Drive Business Plaza
#4998 Coney Drive
Belize City
Belize

Face-to-Face

Relay your feedback to a Customer Service Representative or scan the Service Quality QR code located at any of our offices.

Regulator Contact

If you are not satisfied with Sagicor’s resolution, you may contact the below regulatory institution:

Financial Services Commission
E-mail [email protected]
Mail
Office of the Supervisor of Insurance & Private Pension
#2 Toucan Avenue
Belmopan City 
Belize

Telephone 1-(501)-822-3808
Fax 1-(501)-822-3768

Complete the form below to get in touch with our Customer Experience team.